Maximize efficiency of ServiceNow platform with Tribola’s platform Maturity Assessment and expert guidance to exceed your strategic objectives

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A prominent national bank faced growing demands on its ServiceNow platform, a critical asset for IT service management. Over time, accumulated technical debt, inefficiencies, and underutilization of platform capabilities hindered performance and alignment with evolving business goals. Recognizing the need for a more agile, efficient platform, the bank engaged Tribolatech to conduct a ServiceNow Health Check and Maturity Assessment aimed at revitalizing platform capabilities and defining a clear, strategic roadmap for optimization.


In addition of platform optimization Tribolatech’s team of ServiceNow SME’s delivered integrations for existing enterprise tools with ServiceNow platform automating enterprise flows making HR, LDAP and many other flows seamless and efficient.

“I want to take a moment to thank you and your leadership team for your continued contributions since 2022. TribolaTech has been an excellent partner in supporting our ServiceNow projects. Your team has demonstrated both technical expertise and a commitment to excellence across many of our critical IT projects, making you a trusted partner. “

SVP, Infrastructure Services & Support, Axos Bank

Tribolatech enabled the bank to realign its platform with their strategic objectives, reduce technical liabilities, and streamline operations. With a clear, actionable roadmap, the bank maximized platform value, improved resilience, and is well positioned to support evolving business needs well into the future.

We were tasked with addressing:

  • Technical Debt: Legacy customizations had built up, reducing platform agility.
  • Inefficient Workflows: Inconsistent processes led to delays in ITSM functions.
  • Platform Underutilization: Advanced ServiceNow features were untapped, resulting in missed potential and higher maintenance costs.
  • Misalignment with Business Goals: A disconnect between the platform and strategic objectives reduced its value for the organization.

Highlights:

  • nhanced Platform Maturity: The platform advanced to a more mature, standardized, and automated state, increasing user satisfaction.
  • Streamlined Workflows: A sizable reduction in cycle times for key ITSM activities like incident and problem management.
  • Cost Savings: Reduced maintenance costs by removing redundant customizations and leveraging ServiceNow’s out-of-the-box features.
  • Scalability and Future-Readiness: Improved CMDB and platform configuration enabled future upgrades and alignment with new capabilities.
  • Improved User Experience: A more intuitive design and streamlined processes increased user satisfaction

With our expertise in the ServiceNow platform we are introducing new modules like Automated Discovery, Adaptive AI and MIM and working towards leveraging maximum out of NOW platform for the Bank.

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