Tribola’s BOM and COE framework provides a reliable solution for offloading critical business functions—giving you peace of mind and confidence in expert hands.

Tribola’s Build, Operate, Manage model, combined with a Center of Excellence,—ensures peace of mind and confidence that you’re in expert hands. They help organizations optimize operations, leverage specialized expertise, and achieve strategic goals more effectively. This approach enables a structured, best-practice-driven model for building and managing business capabilities, ensuring continuous improvement and alignment with organizational priorities

Understanding the BOM Model

  • Build: This phase involves designing and developing the necessary systems, processes, and structures to support business operations.
  • Operate: In this phase, the focus is on running the developed systems and processes effectively and efficiently to achieve business objectives.
  • Manage: This final phase involves overseeing operations, ensuring continuous improvement, and adapting to changing business needs.

Role of a Center of Excellence (COE)

  • A COE is a team or entity within Tribola that provides leadership, best practices, research, support, and training for a specific area (such as IT, data analytics, or process improvement). It plays a vital role in each phase of the BOM model.
  • Build: A COE helps define best practices and standards during the build phase, ensuring that systems and processes are aligned with industry benchmarks and organizational goals.
  • Operate: During the operate phase, a COE can provide expertise and oversight, ensuring that operations are optimized and aligned with best practices. Tribola’s BOM and COE framework provides a reliable solution for offloading critical business functions—giving you peace of mind and confidence in expert hands.
  • Manage: In the manage phase, the COE can lead continuous improvement initiatives, monitor performance, and ensure that the organization adapts to new challenges and opportunities.

Offloading Critical Business Functions

  • Offloading critical business functions to Tribola involves outsourcing specific processes or operations to them, usually to achieve cost savings, access specialized expertise, or improve efficiency.
  • Build: When offloading functions, Tribola builds the necessary infrastructure to support the transition, including establishing contracts, communication protocols, and integration systems between internal and external teams.
  • Operate: Tribola will take over operational aspects of all the functions. Here, effective collaboration and clear expectations are crucial to ensure that operates within the standards set by the organization.
  • Manage: The organization must maintain oversight and management of the outsourced functions to ensure quality and alignment with business objectives. This includes performance monitoring, regular reporting, and continuous improvement efforts.

Synergies Between BOM, COE, and Outsourcing result in

  • Improved Efficiency: By leveraging a BOM model in conjunction with a COE, organizations can streamline the transition of critical functions to Tribola, ensuring that processes are well-defined and aligned with best practices.
  • Expertise and Support: A COE can provide the necessary expertise to guide both the internal teams and the outsourced providers during the build and operate phases, ensuring that quality and performance standards are met.
  • Flexibility and Adaptability: With the BOM model, organizations can more easily adapt their strategies in response to changing market conditions or business needs, whether that involves scaling operations up or down or shifting functions between internal teams and external providers.

A U.S. Retail company expanding into Southeast Asia offloaded critical business functions to Tribola

A U.S.-based retail company, decided to expand its operations into Southeast Asia. As part of this expansion, the company planned to open multiple retail outlets in India. However, entering this market presented several challenges, including navigating local regulations, understanding consumer preferences, and managing supply chains effectively.

Why Collaboration with Tribolatech

Local Expertise:

Tribola based in India has extensive knowledge of the local market dynamics, consumer behavior, and regulatory requirements. This expertise was crucial for tailoring the company’s offerings to meet local tastes and references, which vary significantly from the U.S. market.

Cost Efficiency:

By outsourcing critical functions such as supply chain management, customer service, and logistics to Tribola, the company reduced operational costs. Tribola had established networks and resources that streamlined these processes, resulting in cost savings that were reinvested in marketing and expansion efforts.

Faster Time to Market:

Utilizing Tribola allowed the U.S. company to expedite its market entry. Tribola quickly navigated the legal and regulatory landscape, set up operations, and initiated marketing campaigns, enabling a faster launch of the retail outlets.

How was BOM Model utilized

Build:

  • The U.S. company collaborated with Tribola to build the necessary infrastructure for operations, including setting up retail locations, integrating inventory management systems, and establishing supply chain logistics. Tribola leveraged its existing relationships with local suppliers and service providers to create an efficient system tailored to the local market.

Operate:

  • Once the infrastructure was in place, Tribola took over the operation of critical functions such as inventory management, customer service, local marketing as well as human resources, payroll and benefits. Our understanding of local consumer behavior allowed us to operate effectively and make real-time adjustments to strategies as needed.

Manage

  • The U.S. company maintained a management role, overseeing the partnership and ensuring that the operations aligned with the company’s brand standards and business goals. Regular performance reviews, data analytics, and feedback mechanisms were established to monitor progress and make necessary adjustments, ensuring continuous improvement and alignment with overall strategic objectives.

By working with Tribola overseas in the BOM model, the U.S. retail company successfully
entered the Southeast Asian market with reduced risks, optimized operational efficiencies
and tailored offerings that resonated with local consumers. This strategic partnership not
only enhanced the company’s chances of success in a competitive new market but also
allowed it to focus on its core competencies while leveraging local expertise for critical
functions.

Additional stories illustrating how organizations across different sectors have leveraged Tribola’s BOM framework to achieve significant improvements in efficiency, compliance, customer experience, and overall performance

A Financial services firm enhanced Compliance and Risk Management

  • Challenge: A financial services firm struggled with compliance and risk management due to manual processes and inadequate reporting tools.
  • Build: The firm collaborated with Tribola to build an automated compliance management system that integrated with existing platforms and adhered to industry regulations.
  • Operate: The system automated reporting and compliance checks, significantly reducing manual workloads for compliance officers.
  • Manage: Continuous management and improvement efforts led to a 50% reduction in compliance-related incidents and improved audit readiness.

Healthcare organization streamlined Patient Management

  • Challenge: A large healthcare provider faced inefficiencies in patient management due to disparate systems and processes.
  • Build: The organization partnered with Tribola to build a centralized patient management system using ServiceNow, integrating electronic health records (EHR) and scheduling.
  • Operate: After deployment, the platform facilitated real-time updates, enabling healthcare professionals to access patient information instantly.
  • Manage: The organization implemented ongoing support and management services to continuously optimize the system, leading to a 30% reduction in patient wait times and increased patient satisfaction scores.

Manufacturing company improved Supply Chain Efficiency

  • Challenge: A global manufacturing company faced challenges in supply chain visibility, resulting in delays and excess inventory.
  • Build: The company worked with Tribola to build a custom supply chain management platform that provided real-time tracking of materials and shipments.
  • Operate: The platform was integrated into existing operations, allowing teams to monitor supply chain performance metrics and respond to disruptions proactively.
  •  Manage: Ongoing management included regular system updates and training sessions for staff, which improved supply chain efficiency by 40% and reduced inventory costs by 25%.

Retail chain transformed customer experience

  • Challenge: A retail chain sought to enhance customer experience across multiple channels but faced fragmentation in customer data. 
  • Build: The chain built an omni-channel customer relationship management (CRM) platform that integrated online and in-store data, providing a unified view of customer interactions with the help of Tribola. 
  • Operate: The new CRM was used to streamline customer service processes, enabling staff to provide personalized support.
  • Manage: Continuous monitoring and management of the system helped the chain achieve a 20% increase in customer retention rates and improved overall satisfaction scores.

Telecommunications company in Mexico drove Operational Excellence

  • Challenge: A telecommunications company struggled with service delivery inefficiencies and high operational costs.
  • Build: The company partnered with Tribola to build a comprehensive service delivery platform that automated order processing and service provisioning.
  • Operate: The platform streamlined operations and improved response times, allowing teams to manage customer orders more efficiently.
  • Manage: With ongoing management services, the company achieved a 35% reduction in operational costs and improved service level agreements (SLAs).

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