How a Leading Digital Bank Optimized IT Operations with TribolaTech

The Challenge: By 2018, a leading digital Bank was facing increasing challenges in managing its IT infrastructure in-house. As the bank expanded, the in-house IT team struggled to keep up with growing operational costs, longer incident recovery times, and the need to scale effectively. Realizing the importance of improving efficiency, reducing costs, and accessing specialized expertise, the Bank decided to outsource its IT operations to a trusted partner.

The Solution: The Bank chose TribolaTech to guide its transition from in-house IT management to a comprehensive outsourced managed services model. TribolaTech provided a seamless transformation by deploying a team of expert engineers and project managers across various IT disciplines, including:

  • Network Engineers (CCIE & CCNP Certified): Managing critical network operations to ensure seamless performance.
  • Wireless and Firewall Engineers: Enhancing the bank’s security by managing firewalls, wireless infrastructure, and network security protocols.
  • Cloud and Azure Engineers: Optimizing the bank’s cloud environments and supporting scalable, cost-efficient cloud migration.
  • Citrix and Virtualization Engineers: Implementing and maintaining virtual desktop infrastructure (VDI) for remote and distributed teams.
  • Senior Systems Engineers: Overseeing day-to-day systems management and resolving incidents quickly.
  • Project Managers (BDMs, TPMs, SDMs): Leading complex projects while ensuring smooth communication and delivery for key stakeholders.
  • Data Center Technicians: Providing on-site and remote data center management, from troubleshooting to routine maintenance.
The Results: 
  1. Cost Efficiency: Outsourcing to TribolaTech resulted in over $2.5 million in annual savings compared to the costs of maintaining an internal IT department.
  2. Improved IT Performance and Uptime: The specialized team at TribolaTech reduced critical incident recovery times by 50%, leading to a dramatic improvement in overall IT performance and reduced downtime.
  3. Scalability and Expertise: By partnering with TribolaTech, the Bank gained access to a diverse range of technical experts without the burden of recruitment or training. This enabled the Bank to efficiently scale its operations as business demands grew.
  4. Enhanced Focus on Core Business: With TribolaTech managing the technical complexities of IT infrastructure, the Bank’s internal teams were able to focus on their core financial services, pursue new business opportunities, and improve customer service.
  5. Streamlined Incident Management: TribolaTech’s proactive 24/7 monitoring led to a 40% reduction in IT incidents. Additionally, 95% of IT tickets were resolved within the Service Level Agreements (SLAs), ensuring fast and effective issue resolution.
  6. Strategic IT Roadmap: TribolaTech collaborated closely with the Bank’s leadership to develop a long-term IT roadmap, ensuring that the Bank’s technology infrastructure remained innovative and aligned with industry trends.

Conclusion: The decision to outsource IT operations to TribolaTech proved to be a game- changer for the Bank. The partnership not only resulted in significant cost savings but also enhanced IT performance and scalability. By entrusting their IT needs to TribolaTech, the Bank was able to refocus on delivering top-tier financial services, with the confidence that their technology infrastructure was in expert hands.