The Challenge: By 2018, a leading digital Bank was facing increasing challenges in managing its IT infrastructure in-house. As the bank expanded, the in-house IT team struggled to keep up with growing operational costs, longer incident recovery times, and the need to scale effectively. Realizing the importance of improving efficiency, reducing costs, and accessing specialized expertise, the Bank decided to outsource its IT operations to a trusted partner.

The Solution: The Bank chose TribolaTech to guide its transition from in-house IT management to a comprehensive outsourced managed services model. TribolaTech provided a seamless transformation by deploying a team of expert engineers and project managers across various IT disciplines, including:

• Network Engineers (CCIE & CCNP Certified): Managing critical network operations to ensure seamless performance.
• Wireless and Firewall Engineers: Enhancing the bank’s security by managing firewalls, wireless infrastructure, and network security protocols.
• Cloud and Azure Engineers: Optimizing the bank’s cloud environments and supporting scalable, cost-efficient cloud migration.
• Citrix and Virtualization Engineers: Implementing and maintaining virtual desktop infrastructure (VDI) for remote and distributed teams.
• Senior Systems Engineers: Overseeing day-to-day systems management and resolving incidents quickly.
• Project Managers (BDMs, TPMs, SDMs): Leading complex projects while ensuring smooth communication and delivery for key stakeholders.
• Data Center Technicians: Providing on-site and remote data center management, from troubleshooting to routine maintenance.