How a Local Bank Transformed IT Operations with TribolaTech’s Insourcing Expertise

The Challenge: In 2018, a local Bank set out to bring its entire IT infrastructure in-house after years of relying on outsourced services. The Bank’s goal was to achieve greater control, efciency, and cost savings by building a dedicated in-house IT team. To make this ambitious transition successful, the Bank partnered with TribolaTech, a trusted technology partner with extensive experience in building high-performing engineering and operations teams.

The Solution: TribolaTech played a pivotal role in helping the Bank meet its insourcing objectives by providing a blend of full-time engineers and contracted consultants across various IT disciplines. Over 80 specialists were deployed to support the Bank’s transformation, including:

  • Network Engineers (CCIE & CCNP Certied): Implementing a robust and secure network architecture.
  • Wireless and Firewall Engineers: Enhancing security and optimizing wireless infrastructure.
  • Citrix Engineers: Supporting the virtual desktop infrastructure to improve remote working and IT service delivery.
  • Azure and Cloud Engineers: Leading cloud migration efforts and optimizing the Bank’s Azure environment for scalability.
  • Senior Systems Engineers: Managing large-scale systems operations to ensure seamless
  • IT functionality.
  • VMWare Engineers: Overseeing the Bank’s virtual infrastructure for improved data
  • center performance.
  • Data Center Technicians (DC Technicians): Managing on-site data center operations,
  • ensuring reliability and smooth operations.
  • Business Development Managers (BDMs), Technical Project Managers (TPMs), and Service Delivery Managers (SDMs): Ensuring successful project management and high
  • service delivery standards.

The Results: 

  1. Substantial Cost Savings: By shifting to an insourced IT model, the Bank achieved over $3 million in annual cost savings, signicantly reducing its operational expenses.
  2. Improved Time to Recovery: The Bank’s incident recovery time improved by 70%, allowing for quicker response to IT outages and minimizing downtime.
  3. Efcient Incident Management: The insourcing transition resulted in a 50% reduction in IT incident tickets, highlighting smoother and more efcient IT operations. Additionally, 95% of incidents were resolved within the agreed Service Level Agreements (SLAs), reecting enhanced service quality and issue resolution speed.

Conclusion: The successful partnership between the local Bank and TribolaTech enabled a seamless transition from outsourced IT services to a highly efcient insourced model. This transformation led to signicant cost savings, improved operational efciency, and enhanced system reliability. The Bank is now positioned as a leader in the industry with a responsive, agile, and cost-effective IT infrastructure, thanks to TribolaTech’s expertise and support

The Challenge: In 2018, a local Bank set out to bring its entire IT infrastructure in-house after years of relying on outsourced services. The Bank’s goal was to achieve greater control, efciency, and cost savings by building a dedicated in-house IT team. To make this ambitious transition successful, the Bank partnered with TribolaTech, a trusted technology partner with extensive experience in building high-performing engineering and operations teams.

The Solution: TribolaTech played a pivotal role in helping the Bank meet its insourcing objectives by providing a blend of full-time engineers and contracted consultants across various IT disciplines. Over 80 specialists were deployed to support the Bank’s transformation, including:

  • Network Engineers (CCIE & CCNP Certied): Implementing a robust and secure network architecture.
  • Wireless and Firewall Engineers: Enhancing security and optimizing wireless infrastructure.
  • Citrix Engineers: Supporting the virtual desktop infrastructure to improve remote working and IT service delivery.
  • Azure and Cloud Engineers: Leading cloud migration efforts and optimizing the Bank’s Azure environment for scalability.
  • Senior Systems Engineers: Managing large-scale systems operations to ensure seamless
  • IT functionality.
  • VMWare Engineers: Overseeing the Bank’s virtual infrastructure for improved data
  • center performance.
  • Data Center Technicians (DC Technicians): Managing on-site data center operations,
  • ensuring reliability and smooth operations.
  • Business Development Managers (BDMs), Technical Project Managers (TPMs), and Service Delivery Managers (SDMs): Ensuring successful project management and high
  • service delivery standards.

The Results: 

  1. Substantial Cost Savings: By shifting to an insourced IT model, the Bank achieved over $3 million in annual cost savings, signicantly reducing its operational expenses.
  2. Improved Time to Recovery: The Bank’s incident recovery time improved by 70%, allowing for quicker response to IT outages and minimizing downtime.
  3. Efcient Incident Management: The insourcing transition resulted in a 50% reduction in IT incident tickets, highlighting smoother and more efcient IT operations. Additionally, 95% of incidents were resolved within the agreed Service Level Agreements (SLAs), reecting enhanced service quality and issue resolution speed.

Conclusion: The successful partnership between the local Bank and TribolaTech enabled a seamless transition from outsourced IT services to a highly efcient insourced model. This transformation led to signicant cost savings, improved operational efciency, and enhanced system reliability. The Bank is now positioned as a leader in the industry with a responsive, agile, and cost-effective IT infrastructure, thanks to TribolaTech’s expertise and support

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