Customer Relationship Management

Customer relationship management (CRM) business solutions have been in place at large and small enterprises for few decades. We have the expertise in understanding your business problems and delivering un-parallel solutions that will fit your needs and budget. CRM solution has the capability to be one stop for understanding your potential customer, acquisition and retaining them in this extremely competitive environment. CRM solutions have become the backbone for majority of the industries and with the acceptance of cloud solutions it has become extremely easy to subscribe to CRM solutions.

We specializes in helping various industry verticals use Oracle Siebel /Fusion CRM, Salesforce, Oracle On-Demand CRM, Microsoft Dynamics, Sugar CRM technology to grow their business and keep their customers happy, all while keeping an eye on costs. We have extensive experience with CRM Online solutions and services and can help industries by:

  • Providing a complete CRM technology platform to run an entire enterprise
  • Determining the best deployment strategy (cloud, on premise or a combination)
  • Being familiar with industry-specific manufacturing challenges, including regulatory compliance requirements
  • Minimizing the need for software customization or enhancements
  • Understanding single and multi-site projects
  • Providing a dedicated customer care team with managed support and educational programs

We have expertise in implementing Oracle Siebel /Fusion CRM, Salesforce, Oracle On-Demand CRM, Microsoft Dynamics, Sugar CRM. CRM solutions can drive Sales & Service productivity, marketing effectiveness by understating the customer needs and issues. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. Also available are Mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application

CRM has various verticals which when combined and integrated into your various departments will enable your teams to have the information at the fingertip.


Sales is a rigorous process from the time a potential is identified customer makes a decision. There are many things a sales person needs to juggle to meet the demands of the customer to turn a potential into a client. Sales teams need the tools to focus on what matters most and Microsoft Dynamics CRM sales solutions give them the ability to zero in, win faster and sell more, while building deeper, lasting relationships and personalized experiences with every customer.


Customer experience and identifying markets are one of the toughest jobs and the impacts of the marketing investment have to funneled in the right place to see the benefits in this competitive market. CRM helps you drive revenue by planning campaigns more strategically, executing across channels more effectively, and measuring the impact of your marketing investments in real-time. Manage and optimize your marketing and sales funnel with a single integrated solution based on CRM.

Customer Service

Every customer expects to be valued and to get the information they are seeking as quickly as possible. Customers expect service that is fast, accurate, and directly suited to their needs. Client service agents can provide informed services with a 360-degree customer view, holistic case management capabilities, insightful analytics and multi-channel communications support to engage with precision and consistency. By providing relevant, personalized service at any time, via any channel you will earn / retain customers for life.